About Us

Welcome to Starry Lunar Designs!

Starry Lunar Designs is a small creative studio dedicated to bringing cozy, cute, and handcrafted creations to life. From digital cross stitch patterns to handmade Hama bead art and finished cross stitch pieces, every design is created with care and attention to detail.

Our goal is to create products that spark joy, inspire creativity, and bring a little magic into everyday life. Whether you're an experienced stitcher or just beginning your crafting journey, we hope our designs make creating something beautiful both relaxing and rewarding.

Every purchase supports a small business and allows us to continue designing new patterns and handmade creations for fellow craft lovers around the world.

Thank you for supporting Starry Lunar Designs—we're so happy you're here!

Shipping Information

Orders are shipped from Queensland, Australia.

Delivery times vary depending on your location and postal service.

Customers are responsible for ensuring their shipping address is correct before placing an order.

Once your parcel has been shipped, delivery delays caused by postal services are outside our control.

Standard shipping

Reliable delivery within 3–7 business days. Tracking information is provided when your order leaves our studio.

Express shipping

Priority delivery within 1–3 business days after dispatch. Available at checkout where supported.

International delivery

International delivery times vary by destination. Any applicable duties or taxes are the responsibility of the recipient.

Digital Download

Everything you need to know about receiving your digital files.

  • Instant access

    Your files are available after payment is confirmed.

  • Easy to use

    Download and open your files on your preferred device.

  • Download support

    Keep your order email handy for future access.

How To Place A Custom Order

Tell us what you have in mind and we will help bring your idea to life.

  1. Contact us with your idea, preferred style, colours, size and quantity.

  2. Share any reference images, measurements or details that will help us understand your request.

  3. We will confirm availability, pricing and an estimated timeframe before starting.

  4. Approve the details and complete payment when your custom order is ready to proceed.

Care Instructions

Cross stitch

  • Keep dry and away from moisture.
  • Avoid prolonged direct sunlight.
  • Frame or store flat to protect the fabric.
  • Although DMC threads are made for washing, spot clean only if necessary.

Hama beads

  • Handle with care.
  • Avoid bending or placing heavy items on top.
  • Keep away from heat and direct sunlight.
  • Keep away from small children if the item contains detachable parts.

Licensing & Permitted Use

All artwork, cross stitch and hama bead patterns, photographs, product descriptions, and designs are the intellectual property of Starry Lunar Designs unless otherwise stated.

You may

  • Make finished physical items for personal use.
  • Gift finished stitch / bead projects.
  • Share photos of your completed project while crediting Starry Lunar Designs where possible.

You may not

  • Redistribute, copy, share, resell, or upload our digital patterns.
  • Modify our patterns for resale.
  • Claim our designs as your own.
  • Sell or distribute our digital files.

Some designs may be inspired or depict third-party characters, brands, or franchises. Customers are responsible for ensuring any commercial use complies with applicable intellectual property laws and any required permissions from relevant rights holder.

If you have questions regarding permitted use, please contact us before using our products commercially.

Your privacy matters

Privacy Policy

Effective Date: August 2026

At Starry Lunar Designs, we value your privacy and are committed to protecting your personal information.

Information we collect

When you place an order or contact us, we may collect:

  • Your name.
  • Email address.
  • Shipping address (for physical orders).
  • Payment information (processed securely through Shopify and payment providers).
  • Any information you voluntarily provide when contacting us.

We do not store your payment card details.

How we use your information

We use your information to:

  • Process and fulfill your orders.
  • Deliver digital products.
  • Provide customer support.
  • Communicate about your order.
  • Improve our products and services.
  • Comply with legal obligations.

Sharing your information

We only share your information with trusted third parties when necessary, including payment processors, shipping carriers, and Shopify, to operate our business.

Cookies

Our website may use cookies to improve your browsing experience, remember preferences, and analyze website performance.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.

Contact

For any privacy-related questions, please contact us at:

Email: starrylunardesigns@gmail.com

Customer care

Refund and Return Policy

Please read the information below before placing your order. This policy can be adapted to suit your products and legal obligations.

Due to the nature of digital downloads, all digital sales are final.

Refunds cannot be provided once a digital file has been downloaded or accessed, except where required by applicable consumer law.

If you experience technical issues with your download, please contact us and we will gladly help.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee or other right that cannot lawfully be excluded under Australian consumer law.

Legal information

Terms of service

By assessing or purchasing from Starry Lunar Designs, you agree to these Terms of Service.

Products

We sell both physical handmade items and digital downloads. Product descriptions specify which type of product you are purchasing.

Pricing

All prices are displayed in the currency shown at checkout. Prices may change without prior notice.

Orders

We reserve the right to refuse or cancel orders where necessary, including suspected fraud or pricing errors.

Digital downloads

Digital files are intended for personal use unless otherwise stated.

Files may not be redistributed, shared, copied, resold, or uploaded to other websites.

Intellectual property

All artwork, product images, branding, and designs remain the intellectual property of Starry Lunar Designs unless otherwise stated.

Limitation of liability

To the maximum extent permitted by law, Starry Lunar Designs shall not be liable for indirect or consequential damages arising from the use of our products.

Governing law

These Terms are governed by the laws of Australia.

Privacy

Cookie Policy

This website uses cookies to improve your shopping experience.

Cookies help us:

  • Remember your shopping cart.
  • Keep you logged in where applicable.
  • Understand how visitors use our website.
  • Improve website performance and functionality.

Some cookies are provided by Shopify and trusted third-party services such as payment providers and analytics tools.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the website.

By continuing to use this website, you consent to the use of cookies as described in this policy.