Shipping policy
Order Processing
All physical products are prepared and shipped from Australia. Ready-made orders are generally processed within 3–5 business days. Custom and made-to-order products may require 1–3 weeks to prepare, depending on the complexity of the design and current order volume.
Processing times do not include weekends, public holidays or delivery time. If an order is expected to take longer than stated, we will contact you using the email address provided at checkout.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the delivery destination, parcel size and selected shipping method. Any available free-shipping promotions will be clearly displayed on our website.
Estimated Delivery Times
After dispatch, estimated delivery times are:
• Australia: 3–10 business days
• International: 10–30 business days
These timeframes are estimates and are not guaranteed. Delivery may take longer during peak periods, public holidays, severe weather, customs processing or circumstances outside our reasonable control.
Tracking
Where tracked shipping is selected or included, tracking information will be emailed after the order has been dispatched. Please allow up to 48 hours for tracking information to become active.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been dispatched. If a parcel is returned because the address supplied was incorrect, incomplete or unclaimed, the customer may be required to pay the cost of reshipping it.
International Orders, Customs and Import Charges
International customers are responsible for any customs duties, import taxes, handling charges or other fees imposed by their destination country. These charges are not included in the product or shipping price unless expressly stated at checkout.
Customs processing may delay delivery. Customers are responsible for ensuring that ordered products can legally be imported into their country.
Delayed, Lost or Damaged Parcels
If your parcel is significantly delayed, lost or arrives damaged, please contact us through our contact form and include your order number. For damaged parcels, please retain the item and packaging and provide clear photographs so we can investigate the issue with the delivery provider.
We will assess the circumstances and provide an appropriate solution in accordance with applicable consumer law. Please report delivery problems as soon as reasonably possible.
Combined Orders and Split Shipments
Where practical, items purchased in the same order will be shipped together. Orders containing ready-made and made-to-order products may be held until all items are ready or sent separately. If an order is divided into multiple shipments, tracking details will be provided where available.
Digital Products
Digital products are delivered electronically and are not physically shipped. Download instructions will be provided after payment is confirmed. Please refer to our Digital Download Information page for further details.
Contact Us
If you have questions about shipping or need assistance with an order, please contact us through the contact form on our website. We aim to respond within 2–3 business days.
This Shipping Policy does not exclude or limit any rights available to customers under the Australian Consumer Law.